Privacy Policy

At Detail Craft Pro (detailcraftpro.com), we take the protection of your personal data seriously. This Privacy Policy explains what data we collect, how it is used, and what rights you have under the EU General Data Protection Regulation (GDPR) when visiting our website or contacting us.

1. What Data We Collect

We may process the following types of personal data:

  • Contact Details: Name, email address, phone number.
  • Booking & Interaction Data: Submitted forms, appointment requests, messages.
  • Technical Information: IP address, browser type, operating system, cookies.
  • Feedback & Support Data: Reviews, inquiries, customer service exchanges.

2. How We Use Your Data

Your data may be used to:

  • Respond to your inquiries and appointment requests;
  • Send confirmations and relevant service information;
  • Fulfill legal and regulatory obligations (e.g., invoicing);
  • Improve our website and services based on user behavior.

3. Data Sharing

We share your data only when necessary and only with:

  • Hosting and IT providers for website functionality;
  • Payment processors (if applicable) for billing purposes;
  • Legal authorities when legally obligated to do so.

4. Data Retention

We keep your personal data only for as long as needed to fulfill the stated purposes or to comply with legal retention obligations (e.g., up to 7 years for accounting documents).

5. Your Rights

Under the GDPR, you have the right to:

  • Request access to your stored data (Art. 15 GDPR);
  • Correct inaccurate or outdated information (Art. 16 GDPR);
  • Request deletion when the data is no longer required (Art. 17 GDPR);
  • Request restriction of processing (Art. 18 GDPR);
  • Request a copy of your data in a portable format (Art. 20 GDPR);
  • Object to processing on grounds of legitimate interest (Art. 21 GDPR).

To exercise your rights, please contact us at: info@detailcraftpro.com

Detail Craft Pro
Churerstrasse 135, 8808 Pfäffikon SZ
Switzerland
UID: CHE-748.926.314

6. Data Security

We implement industry-standard technical and organizational measures to safeguard your personal data. While we strive to maintain a secure environment, no method of transmission or storage is completely risk-free.